Frequently Asked Questions
Orders & Payment
How do I check my order status?
To check the status of your order, including processing and shipping updates, click here. You can check your order status by logging in to your Account or by entering your order number, email address and billing zip code.
Please note, once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates.
Can I change or cancel my order once it has been placed?
Unfortunately, no. Once your order has been placed it is sent to our warehouse for processing. You will need to return the original package to obtain a refund.
Visit our Returns & Exchanges page for more information.
What types of payment are accepted?
We accept payment by debit/credit cards, Western Union and Wire Transfer.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide.
Do you handle the customs?
Yes, we handle the customs for product(s) you ordered.
Returns
How do I return or exchange an item?
We are happy to offer free online returns for orders placed on Blikleney within 30 days since you receive your product(s). You may return your product(s) in their original, unused condition for a full refund.
What if I have a defective or damaged item?
If you have received a damaged item or believe an item is defective, please contact Customer Service at +62542-411-290 or via sales.support@blikleney.com and salesinfo.blikleney@gmail.com.
Shopping
Is there a maximum unit purchase on a single item?
No, but it depends on how many units we have available in stock.
Why are products disappearing out of my shopping cart?
The lifetime of the shopping cart is 7 days. After 7 days any item in your cart will no longer be visible. Remember, item inventory is not reserved when added to your cart. We recommend placing your order to secure the items you wish to purchase.
Can I save items in my shopping cart to purchase later?
If you would like to save items for future purchase, we recommend utilizing our Wishlist functionality – simply create an account, login, and begin adding items to your Wishlist.